As with any electronic device, there may be times when things just don’t work the way we expect. CRSI iPads are equipped with a Verizon cellular card which means that it should be able to connect wherever you have a strong enough Verizon cellular signal. These instructions contain a list of some simple things you can do to ensure your iPad and internet connection are in working order.
Verify Internet Connectivity
- Tap the Sophos Control app on the iPad.
- If prompted for Bluetooth or Location access, tap Allow.
- Once inside Control, look at the items down the center.
- If Corporate Management is green, this means you have internet connectivity. Proceed to Turn Off Wi-Fi.
- If Corporate Management is red, there is a connection issue. Proceed to Turn Off Airplane Mode.
- If Corporate Management is yellow, the device needs to be synchronized. Tap Corporate Management, then tap the blue Synchronize button.
- If Corporate Management is green, this means you have internet connectivity. Proceed to Turn Off Wi-Fi.
Turn Off Airplane Mode
- Do you have an airplane icon on the top right corner of the iPad?
- If you do not see the symbol, proceed to Turn Off Wi-Fi.
- If you see the airplane, go to Settings > General > Airplane Mode. The slider should be white/grey, which means it is turned off.
- Once complete, try your app again. If this does not help, proceed to Turn Off Wi-Fi.
Turn Off Wi-Fi
- Do you have a Wi-Fi symbol in the top right corner of the iPad?
- If you do not see the symbol, proceed to Check Cellular Connectivity.
- If you see the Wi-Fi symbol, go to Settings > General > Wi-Fi. The slider should be white/grey, which means it is turned off.
- Once complete, try your app again. If this does not help, proceed to Check Cellular Connectivity.
Check Cellular Connectivity
Each of our company-issued iPads is equipped with a Verizon cellular card. That means the iPads will connect to the internet anywhere you can get a signal on a Verizon cell phone.
- Do you have at least 1 bar of signal in the top right next to the letters LTE?
- If you see the symbol, you have internet connectivity. Proceed to Restart the iPad.
- If you do not see the symbol, go to Settings >General > Cellular Data. The slider should be green which means it is turned on.
- Once complete, try your app again. If this does not help, proceed to Close and Reopen All Apps.
Close and Reopen All Apps
Did you know that pressing the home button doesn’t close your apps? They have actually been placed in standby mode and are still running in the background. To help clear the clutter, try closing all open apps.
- Double-press the home button on the iPad to see what apps are running in the background.
- Swipe up to close each app.
- Try launching your app again. If this does not work, proceed to Restart the iPad.
Restart the iPad
Just like a computer, iPads occasionally need a good reboot. Here’s how to do it:
- Tap Settings > General, swipe up to get to the bottom of the list, and tap Shutdown.
- Then drag the slider to turn your device off.
- After the device is off, press and hold the power button until you see the Apple logo.
- Once complete, try your app again. If this does not help, proceed to the Hard Boot the iPad step.
Hard Boot the iPad
If the iPad does not respond to touch or button presses, it may need to be hard booted. Here’s how to do it:
- Press and hold down the Sleep/Wake button AND the Home button at the same time until the screen goes black.
- After the device powers off, it will power back on automatically, and you will see the Apple logo.
- Once complete, try your app again. If the iPad still does not connect to the internet, proceed to Reset Network Settings.
Reset Network Settings
If the iPad still will not connect to the internet, sometimes resetting the network settings is the kick it needs. Here’s how to do it:
- Tap Settings > General, swipe up to get to the bottom of the list, and tap Transfer or Reset iPad.
- Tap Reset.
- Tap Reset Network Settings.
- When prompted to reset network settings, tap Reset.
- The iPad will reboot automatically.
Try launching the app again. If this does not get things connected, go to the troubleshooting step for the app that is having issues OR submit a request to Technical Support for further assistance.