Technology

CaraSolva

• CaraSolva: Resetting a Password

CareTracker

• CareTracker: Setting a Password and PIN

Connect A Voice for Team Leaders

• Connect A Voice: Reviewing Staff Time
• Connect A Voice: Open Shifts & Time Sheets
• Connect A Voice: Correcting EVV Errors
• Connect A Voice: Timesheet Reports & Excel Macro
• Connect A Voice: Approving Time Sheets

Connect A Voice for Direct Care Staff

• Connect A Voice: Setting Your First Password and Downloading the App
• Connect A Voice: Starting A Shift by Clocking In
• Connect A Voice: Engagement Level Definitions
• Connect A Voice: Switching Engagement Levels
• Connect A Voice: Editing Your Time
• Connect A Voice: Stopping a Shift by Clocking Out

See all 8 articles

iPads

• iPad Troubleshooting (4G Cellular)

Kronos

• Kronos Mobile: Setting Your First Password and Downloading the App
• Kronos Mobile: Troubleshooting Steps

Meetings & Chat

• Skype for Business: Setting your Leader PIN
• Skype for Business: Logging in on the Mobile App
• Skype for Business: Online Meeting Join from a Mobile Device
• Skype for Business: Online Meeting Join from a Computer
• Skype for Business: Instant Messaging & Video Call on the Mobile App
• Skype for Business: Online Meeting Setup

Microsoft Office

• Microsoft Outlook: How to Clean Up a Full Mailbox
• Microsoft Office: Home Use of Microsoft 365

Paycor

• Paycor: Register for an Account
• Paycor: Resetting a Password
• Paycor: Combine Accounts
• Paycor: Updating an Email Address

Phone & Fax

• RightFax: Automatic Cover Sheet
• RightFax: Sending a Fax Using the Phone Book
• RightFax: Sending a Fax
• Forwarding Desk Phone to Another Number

Printing

• Sharp Copier: Secure Print Hold

Relias

• Relias: Logging In and Changing your Password
• Relias: Resetting a Password
• Relias: Completing Annual Training
• Relias: Printing Transcripts & Viewing Employee Progress for Supervisors
• Relias: Training Plan Completion and Compliance Reports

Remote Access

• Citrix Workspace: Remote Access to CRSI Network from a Windows PC
• Citrix Workspace: Remote Access to CRSI Network from an Apple Device
• Citrix Workspace: Troubleshooting Steps for a Windows PC
• Citrix Workspace: Webcam, Speakers, and Microphone Troubleshooting
• Outlook Web App: Remote Access to CRSI Email

Thin Clients

• Factory Reset a Dell Wyse Thin Client