Factory Reset a Dell Wyse Thin Client

Occasionally thin client settings need to be reset in order to troubleshoot the following types of issues:

• Certain hardware configurations need to be reset, like dual monitors or screen resolution.
• SSL connection and certificate errors.

There are 2 ways to reset a thin client.

Method 1

1. Power off the thin client by pressing and holding the power button () on the front of the device until the light turns off.
   
2. Power on the thin client by pressing the power button () again.
3. As soon as you see the Dell logo, start tapping the letter G on your keyboard over and over.
4. The thin client will prompt that it is being reset, and will restart. You can stop tapping the letter G at this point.
5. After the thin client restarts, you will be presented with the login screen.

Method 2

1. Unplug the network cable from the back of your thin client.
2. Click the Shutdown button () on the username/password screen.
   
3. Select Restart the system, click OK, and allow the thin client to restart.
   
4. If it gets stuck at Waiting for network link... press the CTRL+ESC keys to skip this step.
   
5. Click the Shutdown button () on the username/password screen.
   
6. Select Restart the system, and check Reset the system setting to factory default then click OK. 
   
7. The thin client will prompt that it is being reset and will restart.
8. Plug the network cable back into the thin client.
9. After the thin client restarts, you should be presented with the login screen.