As with any electronic device, there may be times when things just don’t work the way we expect. CRSI iPads are equipped with a Verizon cellular card which means that it should be able to connect wherever you have a strong enough Verizon cellular signal. These instructions contain a list of some simple things you can do to make sure your iPad and internet connection is in working order.
Verify Internet Connectivity
- Tap the Hub app from the iPad.
- If prompted to for Bluetooth or Location access, tap Allow.
- Once inside Hub, tap menu that says This Device.
- Do you get three green dots next to Device Enrolled, Compliant and Connectivity Normal?
Turn Off Airplane Mode
- Do you have an airplane icon on the top left of the iPad?
Turn Off Wi-Fi
- Do you have a Wi-Fi symbol next to the word Verizon?
Check Cellular Connectivity
Each of our company issued iPad's are equipped with a Verizon cellular card. That means the iPad's will connect to the internet anywhere you can get a signal on a Verizon cell phone.
- Do you have at least 1 bar of signal next to the word Verizon?
- If you do see the symbol, you have internet connectivity. Proceed to Restart the iPad.
- If you do not see the symbol at all, check to make sure that Cellular Data is enabled. Go to Settings >General > Cellular Data and the slider should be green.
- Once complete, try your app again. If this does not help, proceed to Close and Reopen All Apps.
Close and Reopen All Apps
Did you know that pressing the home button doesn’t actually close your apps? They have actually been placed in standby mode and are still running in the background. To help clear the clutter, try closing all open apps.
- Double-press the home button on the iPad to see what apps are running in the background.
- Swipe up to close each app.
- Try launching your app again. If this does not work, proceed to Restart the iPad.
Restart the iPad
Just like a computer, iPads occasionally need a good reboot. Here’s how to do it:
- Press and hold the Sleep/Wake button until the red slider appears.
- Drag the slider to turn your device off.
- After the device is off, press and hold the Sleep/Wake button again until you see the Apple logo.
- Once complete, try your app again. If this does not help, proceed to the Hard Boot the iPad step.
Hard Boot the iPad
If the iPad will not respond to touch or button presses, it may need to be hard booted. Here’s how to do it:
- Press and hold down both the Sleep/Wake button AND the Home button until the screen goes black.
- After the device powers off, it will power back on automatically and you will see the Apple logo.
- Once complete, try your app again. If the iPad still will not connect to the internet, proceed to Reset Network Settings.
Reset Network Settings
If the iPad still will not connect to the internet, sometimes resetting the network settings is the kick it needs. Here’s how to do it:
- Open Settings, tap General, scroll to the bottom, tap Reset.
- Tap Reset Network Settings.
- When prompted to delete network settings, tap Reset.
- The device will reboot automatically.
Try launching the app again. If this does not get things connected, go to the troubleshooting step for the app that is having issues OR contact Tech Support for further assistance.