- Tap on the Connect A Voice icon to bring up the log on screen.
- On the Login screen, enter your email address and password. The email address will typically be the one you provided HR upon hire. Your password must contain a minimum of 8 characters, 1 upper case letter, 1 lower case letter, and 1 number.
- On the Teams screen, select the county you are working in. NOTE: If you do not work in multiple counties, you will not see the Teams Screen.
- On the Location screen, select the location where you will be working. If a location is not showing, Submit a Request and our technical team will assist with troubleshooting. NOTE: You will see all locations in the county for which your are assigned, even if you don’t work there on a regular basis.
- On the Consumer screen, select the appropriate engagement level for each individual. For more information about engagement levels, see Connect A Voice: Engagement Level Definitions.
- Once you've completed Engagement Level selections for each consumer, tap the Start Shift button at the bottom of the Consumer Screen. NOTE: The Start Shift button is grayed out until an engagement level is selected for at least one consumer.
- When you see the Home screen, you have been successfully clocked in.
You can also view a short video here: